Home / Privacy, in plain language
Privacy, in plain language
The honest inventory of what this site knows about you, which is deliberately little.
What we collect, and why
Name, email, mobile number, shipping address, order contents. Collected because parcels need destinations; retained because accounting law requires it and lot traceability depends on it.
On every visit we record when something is added to a cart and when a checkout is started: a random id kept in your browser, the product, quantity, value and page. When you arrive from another website we also record the domain of that site, any campaign tag on the link, and the page you landed on, and if you place an order that information is kept with it. It carries no cookie, no name or email and no IP address, and it is never sold or shared. It tells us how many people shop and where they stop, not who they are.
Google page analytics run only after you accept the consent banner. Decline and the site works identically. You can change your choice any time from the footer.
A timestamp in your own browser's storage, valid 30 days, never transmitted. It is how the site remembers you already confirmed you are 21 or older.
Checkout and the waitlist ask for a mobile number so we can reach you about an order or a restock. Giving it is not permission to text you: we send a text only if you tick the separate box that asks for them. It is never sold or shared.
If you write to us, we keep the correspondence so the next reply has context. Nothing in it is used for marketing.
When you ask Sophie, our order-help chat, a question, we keep that question, the reply and the page it was asked on, so we can improve our answers and our pages. We do not keep your name, IP address or the rest of the conversation, and anything that looks like an email address, phone number or order number is blanked out before it is saved. Chat questions are deleted after 180 days.
Text messages
If you tick the box at checkout asking for order and shipping updates by text, we keep your mobile number, the date and time you opted in, where you opted in, and any STOP or HELP replies, so we can send those updates and honor your choices. We use that number only for the texts you asked for. Reply STOP to any text to stop them, or HELP for help. The terms for the program are on our terms page.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing on this page and will not be shared with any third parties. The text-message provider that delivers our messages receives your number only to deliver them.
What we do not do
We do not sell personal data, run advertising pixels, buy audience lists, or enrich your record from data brokers. We do not send marketing email you did not ask for. The whole posture of this catalog is that trust is built by being checkable, and a privacy policy is the same discipline applied to people instead of peptides.
Who touches your data
The payment processor (your payment details go to them directly, not through us), the shipping carrier (name and address on the parcel), and our email infrastructure when we correspond. If you allow analytics in the consent banner, Google receives page analytics too. Each is bound to use the data only for the service it provides. Beyond those and lawful process, nobody.
Your choices
Decline Google Analytics in the consent banner. The anonymous store count runs for everyone; it holds a random id rather than anything about who you are, and clearing this site's data in your browser replaces that id. Write to support to access, correct or delete your data. Statutory retention on tax records is the one limit, and we will tell you exactly what falls under it rather than hiding behind it.
Common questions
What personal data does an order collect?
Does the site track me?
Is my data sold or shared?
How do I get my data corrected or deleted?
FOR LABORATORY AND IN-VITRO RESEARCH USE ONLY. NOT FOR HUMAN OR ANIMAL CONSUMPTION. NOT FOR PERSONAL, MEDICAL, DIAGNOSTIC, THERAPEUTIC, OR RECREATIONAL USE.
