Home / Contact — real addresses, not a black box
Contact — real addresses, not a black box
Most suppliers in this category route you through an anonymous form. Write to us directly; both addresses are read by a person on business days.
Write to us
Orders, shipments, product records, certificates, storage and handling questions. Include the order number or the SKU and lot from the vial label and the answer comes back faster.
Vendors, wholesale, laboratory partnerships, and anything commercial.
Both are real mailboxes read by a person on business days, Pacific time. No ticket portal, no chatbot in front of them.
What support will not do
We do not provide dosing information, administration guidance, injection protocols, or any advice related to human or animal use — not by email, not by any channel. That boundary is the same one printed on every vial and stated on the compliance page, and inquiries that ask us to cross it are declined without exception. Everything on the laboratory side of the line — storage, stability, solution-preparation arithmetic, documentation, verification — is fair game and genuinely welcome.
Before you write, the answer may already be published
Order timing and the all-sales-final policy live on shipping and returns. How to read and verify a certificate lives on the quality standard. Storage chemistry lives in the laboratory guides, and per-compound solution math lives in the calculators. Everything else: write in.
Common questions
How fast will I get a reply?
Which address should I use?
Will you answer questions about administration or personal use?
Can I get a certificate before ordering?
FOR LABORATORY AND IN-VITRO RESEARCH USE ONLY. NOT FOR HUMAN OR ANIMAL CONSUMPTION. NOT FOR PERSONAL, MEDICAL, DIAGNOSTIC, THERAPEUTIC, OR RECREATIONAL USE.